Technical Services & Complaint Intake Supervisor (EMEA Support)
Core
Managing a Technical Support team to handle clinical diagnostic complaints, ensure regulatory compliance, and drive continuous improvement in a medical device environment.
Role type
Senior Operations Supervisor (Medical Device Quality)
Builds
Operational processes for complaint intake and resolution, team performance metrics, and corrective action plans.
Domain
Medical Diagnostics / Quality Management
Deliverable
client delivery | infrastructure
Required skills
Team management, regulatory compliance (ISO13485, FDA 820), process improvement, data analysis, stakeholder liaison, hiring and promotion, budget management, audit support.
Preferred skills
Technical knowledge in biomedical or engineering disciplines, experience with new product launches, cross-functional collaboration.
Technologies
Quality Management Systems, email/phone systems, reporting tools.
Responsibilities
Manage day-to-day operations of the Complaint Intake/Technical Services team; Monitor and measure team performance; Implement strategies for goal achievement and task delegation; Identify and escalate business risks and priority complaints to leadership; Drive continuous improvement through process reviews and CAPA programs; Lead third-party supplier adherence to KPIs; Provide Subject Matter Expert support for internal and external audits.
Seniority
Senior, hands-on IC with supervisory responsibilities
