Head of Data & Customer Insights (Remote within the EU)
Core
Lead data-driven commercial strategy, customer support operations, and user insight generation for an AI-powered cognitive performance platform.
Role type
Head of Data & Customer Insights (Strategic IC)
Builds
Data analytics platform, customer support function, user segmentation models, and growth experiments.
Domain
B2C AI-driven digital products / Cognitive performance / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2C product marketing, data analytics, growth strategy, user behavior analysis, funnel optimization, A/B testing, SQL, Python, BI tools (Looker, Tableau), strategic mindset, hands-on execution
Preferred skills
Mobile apps, SaaS, community-driven platforms, AI-driven personalization, pricing strategy, monetization models
Technologies
SQL, Python, Looker, Tableau
Responsibilities
Lead development of data-driven commercial strategies across marketing, support, and insights; Partner with leadership to define product development and growth priorities; Manage customer support as a structured, data-driven function; Build deep understanding of user behavior and motivations; Define and manage user segmentation models; Manage data strategy around emotion (voice and image) and profiling data; Optimize user journeys across the funnel; Design and analyze experiments (A/B testing, feature impact).
Seniority
Senior, hands-on IC with strategic leadership