Senior Journey Consultant
Core
Design, implement, and optimize multichannel customer journeys using Adobe Journey Optimizer, AEP, and Real-Time CDP for US-based clients.
Role type
Senior IC Journey Consultant (Customer Engagement)
Builds
Production customer journeys and engagement strategies
Domain
Marketing Technology / Customer Experience
Required skills
Adobe Journey Optimizer, Adobe Experience Platform, Real-Time CDP, event-driven triggers, decision logic, multichannel orchestration, data integration, troubleshooting, mentoring
Preferred skills
None stated
Technologies
Adobe Journey Optimizer, Adobe Experience Platform, Real-Time CDP
Responsibilities
Design and configure complex multistep multichannel customer journeys; Define journey entry conditions, event-driven triggers, decision logic, branching, timing, and exit criteria; Translate business requirements into scalable journey designs; Collaborate with solution architects to ensure technical alignment; Configure event-driven journeys and integrate customer data sources; Use AEP and Real-Time CDP to leverage customer profiles and segments; Troubleshoot data flows and event processing; Develop and execute test scenarios; Monitor and optimize live production journeys; Mentor other Journey Consultants.
Seniority
Senior, hands-on IC
