Job
Core
Build and run the operational backbone for a digital assets business (Capital Vault), coordinating between the business unit and centralized back-office, support, and payments teams.
Role type
Senior Operations Manager (Digital Assets)
Builds
Operating frameworks, SLAs, and automation workflows for onboarding, verification, deposits, and withdrawals.
Domain
Fintech / Digital Assets / Regulated Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Process design and business process management (BPMN), Stakeholder management and influence, Workflow automation and AI-assisted tooling, Support and CRM systems configuration (Zendesk), Operational metrics analysis and KRI dashboards, Regulatory operations (AML/KYC/EDD), Payments and reconciliation
Preferred skills
Crypto/digital assets experience, Blockchain analytics tools, SQL or BI tool proficiency, Multi-jurisdictional operations coordination
Technologies
Zendesk, LLM/AI tools (Claude, ChatGPT, Copilot), SQL, BI tools
Responsibilities
Audit and redesign back-office processes for Capital Vault; Define and enforce SLAs across onboarding, verification, deposits, and withdrawals; Drive operational readiness for new products and markets; Identify and implement automation opportunities; Escalate regulated decisions (AML alerts, suspicious activity); Design first-line operational controls (maker-checker, exception handling); Configure support and CRM tooling; Track and report operational metrics; Coach centralized teams on ways of working.
Seniority
Senior, high-autonomy IC with cross-functional influence