Customer Service Specialist - Ashfield Mall, NSW
Core
Proactively engage with customers in-person and over the phone to uncover financial needs, assist in achieving financial goals, and coach on digital banking offerings.
Role type
Customer Service Specialist (Banking)
Builds
Banking products and services
Domain
Financial Services / Retail Banking
Deliverable
product features
Required skills
customer service, sales, Mandarin or Cantonese language capability, performance KPIs achievement, navigating multiple systems
Responsibilities
Engage with customers in-person and over the phone, refer customers to specialist banking teams, coach customers on digital banking offerings, achieve sales and referral targets