Client Services Officer
Core
Front-of-house administration and client support for a national health services provider, managing bookings, referrals, and site operations.
Role type
Client Services Officer (Administration)
Builds
NDIS service bookings and client referral allocations
Domain
Health services / NDIS
Deliverable
client delivery
Required skills
telephone enquiry management, booking management, client referral allocation, site presentation management, electronic record keeping, reporting assistance
Preferred skills
administration experience, health knowledge, customer service focus, communication skills, attention to detail, time management, teamwork
Responsibilities
Managing incoming telephone enquiries, managing bookings and rescheduling for NDIS services, front of house duties including greeting clients, allocating new referrals to clinicians, maintaining site cleanliness and preparing for events, completing site audits, creating and updating electronic records, assisting with reporting
Seniority
Individual Contributor, entry to mid-level
