Product Support Analyst (Item Data Research, Quality and Governance)
Core
Execute data and analysis initiatives to help healthcare organizations use clinical supply data for supply chain operations.
Role type
Product Support Analyst (Data Research & Governance)
Builds
Healthcare item data infrastructure and customer support tools
Domain
Healthcare supply chain data management
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Data research, data cleaning, Microsoft Excel, SQL, stakeholder communication, problem-solving
Preferred skills
Medical supply data management, UNSPSC classification, medical supply ontologies, Hospital ERP systems (Infor, Lawson, Oracle Fusion Cloud), supply chain IT
Technologies
Microsoft Excel, SQL, Symmetric data admin tools, Hospital ERP systems
Responsibilities
Research and address customer support tickets, maintain and improve product database, investigate healthcare product data issues, educate customers on product information, communicate with manufacturers and suppliers to resolve data inconsistencies, perform data analysis to meet customer needs, represent customer voice to influence product strategy
Seniority
Individual Contributor (Open level)