Job
Core
Drive customer strategy by synthesizing quantitative and qualitative data to define the company vision and steer the product roadmap.
Role type
Senior Customer Insights Analyst (Strategy)
Builds
Holistic strategic roadmap and customer personas
Domain
Fintech / Financial Markets
Deliverable
dashboards & analysis
Required skills
Customer data analytics, quantitative analysis, customer segmentation, persona development, strategic planning, cross-functional collaboration
Preferred skills
Fintech industry experience, advanced degree, multilingual capabilities
Technologies
Survey tools, BI tools, CRM systems
Responsibilities
Collect and synthesize quantitative and qualitative customer data, create customer surveys, identify customer segments and personas, extract insights to steer product roadmap, represent customer needs in internal planning
Seniority
Senior, hands-on IC