Donor Support and Insights Manager
Core
Lead the donor services team to enable data-driven fundraising, strengthen donor experience, and grow sustainable income through CRM management and analytics.
Role type
Senior fundraising operations manager (donor services & insights)
Builds
Donor acquisition, retention, and upgrade campaigns; supporter journey optimization; evidence-based decision-making culture
Domain
Not-for-profit / Children's social care / Fundraising
Deliverable
dashboards & analysis
Required skills
CRM management, data analytics, staff leadership, business intelligence, data governance, project management, stakeholder engagement, campaign performance reporting
Preferred skills
Experience with Raiser's Edge, Salesforce, Power BI, Tableau, Looker
Technologies
Raiser's Edge, Salesforce, Power BI, Tableau, Looker
Responsibilities
Lead the donor services team; oversee CRM performance and data integrity; build dashboards and reports; shape supporter journeys; optimize campaign performance; provide strategic insights for acquisition, retention, and upgrades
Seniority
Senior, hands-on IC with team leadership