Senior Business Analyst
Core
Lead operational performance analysis for water and wastewater services, transforming data into insights to improve processes and align daily operations with corporate KPIs.
Role type
Senior Business Analyst (Operational Performance)
Builds
Standardized operational processes, performance reporting frameworks, and data-driven insights for network health.
Domain
Utilities (Water & Wastewater) + Business Analytics
Deliverable
dashboards & analysis
Required skills
Data collection and analysis, Business process mapping (BPMN 2.0), Strategic reporting, Stakeholder partnership, Gap analysis, Governance and risk management
Preferred skills
Microsoft Visio proficiency, Solution delivery support, Continuous improvement mindset
Technologies
Microsoft Visio, BPMN 2.0
Responsibilities
Prioritize team responsibilities and drive execution on business opportunities; Conduct research and analysis of business trends to produce reports and recommendations; Integrate reporting vertically to department/group/corporate KPIs and horizontally to strategic KRAs; Partner with stakeholders to ensure data collection follows model standards; Document and optimize end-to-end business processes using BPMN 2.0; Lead gap analysis between current and future states to inform change strategy; Support governance, risk, and compliance standards.
Seniority
Senior, hands-on IC