Field Engineer
Core
Provide remote and on-site professional services including technical support, system deployment, commissioning, audits, and assessments for Genetec's IP-based physical security solutions.
Role type
Field Engineer (Physical Security Systems)
Builds
IP-based physical security solutions (CCTV, Access Control, License Plate Recognition)
Domain
Physical Security / Surveillance / Access Control
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Windows OS administration and troubleshooting, networking principles and IP protocols, network storage (SAN/NAS/iSCSI), server virtualization, CCTV system deployment, access control system deployment, license plate recognition concepts, C#/VBScript/PowerShell scripting
Preferred skills
MCSE, CCNA, SQL Server, VMware certifications
Technologies
Windows OS, Active Directory, IIS, GPO, CCTV, Access Control, License Plate Recognition, C#, Visual Basic, VBScript, PowerShell, SQL Server, VMware
Responsibilities
Perform technical support, installation, audit, assessment, and maintenance of Genetec systems remotely and on customer premises; Act as a primary technical point of contact for key projects to Genetec's partners; Develop and maintain a strong relationship with new and existing customers; Properly document issues in the trouble ticket system and CRM tool; Ensure timely escalation and resolution of customer issues; Provide consulting on software implementation, integration, and change requests; Provide reporting as requested by Genetec and the customer.
Seniority
Mid-level, hands-on IC
