Associate Creative Director, Customer Stories
Core
Define creative principles and direct high-end customer films and brand documentaries for a fintech platform, ensuring narrative clarity and filmmaker-level craft.
Role type
Senior Creative Director (Customer Stories)
Builds
Tier 1 brand films, customer stories, and product launch films for Ramp's B2B client base.
Domain
Fintech / B2B Marketing / Film Production
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Creative direction, narrative writing, story casting, production management, creative framework development, team leadership, AI tool proficiency (Runway, Descript, Adobe AI, ElevenLabs, VO3, Gemini, Midjourney)
Preferred skills
B2B or enterprise storytelling experience, documentary or editorial credits, network of editors and filmmakers
Technologies
Runway, Descript, Adobe AI, ElevenLabs, VO3, Gemini, Midjourney
Responsibilities
Set creative standards for customer films, write treatments and define narrative arcs, direct filmmakers and animators, lead the Customer Creative team, govern production tiers, partner with Customer Marketing on story priorities
Seniority
Senior, hands-on IC