Junior Support Analyst
Core
Deliver 1st and 2nd level support for Epicor ERP and in-house companion software solutions.
Role type
Junior Support Analyst
Builds
Software support services for customers, partners, and internal resources
Domain
Enterprise Resource Planning (ERP) / Software Support
Deliverable
client delivery
Required skills
troubleshooting, SQL, SQL Profiler, issue reporting, documentation
Preferred skills
ERP support experience, ITIL certification, proactive system monitoring
Responsibilities
logging support requests, analysing issues, resolving customer queries, contributing to product enhancements
Seniority
Junior, hands-on IC
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