Support at Home Manager
Core
Lead Home Care Operations for a not-for-profit Aged Care provider, overseeing services for approximately 800 Support at Home clients and 3,000 CHSP clients across Brisbane and Gold Coast.
Role type
Senior operational manager (community aged care)
Builds
Home care services and community aged care programs
Domain
Aged care / Community services
Required skills
Team leadership, operational management, clinical care standards, budget management, data analysis, care management systems, stakeholder engagement, compliance management
Preferred skills
Clinical background (nursing/allied health), operational transformation, service growth leadership
Technologies
Power BI, Alea Care
Responsibilities
Lead and develop high-performing teams of Care Partners; oversee day-to-day Home Care operations ensuring safe and compliant service delivery; drive workforce productivity and financial performance; identify and address gaps in clinical care and care planning; utilize Power BI dashboards to identify improvement opportunities; implement process improvements to strengthen efficiency; support service growth across funding streams; oversee workforce planning and operational risks; ensure compliance with Aged Care Quality Standards.
Seniority
Senior, hands-on IC