Program Manager, Fleet Readiness & Response
Core
Own the end-to-end Response program for Zoox's robotaxi fleet, managing centralized dispatch, vehicle/rider recovery, and incident response across multiple US markets.
Role type
Senior Program Manager (Live Operations & Dispatch)
Builds
Centralized dispatch operations, recovery vendor network, and standardized incident response workflows for a national robotaxi fleet.
Domain
Autonomous vehicle operations / Fleet logistics / Emergency response
Deliverable
Production operational processes and real-time incident response execution
Required skills
Program management, team leadership (24/7 shift scheduling), vendor management, operational metrics definition, process standardization, cross-functional partnership, executive communication, data analysis
Preferred skills
Autonomous vehicle experience, incident management training (ICS/NIMS), new market launch experience, workforce planning
Technologies
Looker, Databricks, Jira
Responsibilities
Lead and develop a 24-hour dispatch team; Drive vehicle, rider, and incident response execution across multiple markets; Manage third-party recovery vendors via scorecards and SLAs; Define and report on key operational metrics; Standardize workflows and escalation matrices across markets; Conduct post-incident retrospectives and track action closure; Partner with Safety, Product, and Market teams to remove operational friction.
Seniority
Senior, hands-on IC with team leadership
