Contact Centre Specialist
Core
First point of contact for all inbound customer calls, delivering exceptional service and promoting products based on customer needs.
Role type
Contact Centre Specialist
Builds
Customer service interactions and product promotion
Domain
Banking
Deliverable
client delivery
Required skills
Customer service, sales, retail experience, complex problem solving, target/KPI achievement, in-house systems navigation
Preferred skills
Banking or fast-paced environment background, team player, motivated approach
Responsibilities
Handle inbound customer calls, deliver exceptional customer service, promote bank products and services, achieve set targets and KPIs, navigate in-house systems and databases
Seniority
Individual Contributor