Participant Services Facilitator (NDIS & SIL Services)
Core
Coordinate and oversee the delivery of NDIS participant services and Supported Independent Living (SIL) operations, ensuring safety, compliance, and person-centred outcomes.
Role type
Senior IC disability services facilitator (NDIS & SIL)
Builds
Person-centred support plans and SIL operations for participants with disability
Domain
Disability services / NDIS / Supported Independent Living
Required skills
NDIS compliance, rostering, staff supervision, incident management, stakeholder communication, quality audits, conflict resolution, driver's licence
Preferred skills
SIL operations experience, Positive Behaviour Support knowledge, allied health collaboration, workforce coordination
Technologies
NDIS Worker Screening Check, Blue Card, payroll systems
Responsibilities
Coordinate participant services and SIL operations, supervise frontline staff, manage rosters and overtime, conduct quality audits and incident investigations, support staff training and recruitment, manage stakeholder relationships
Seniority
Senior, hands-on IC with supervisory responsibilities