Werkstudent Customer Support (m/w/d)
Core
Student worker providing customer support and on-site coordination for fiber optic network activation and customer onboarding.
Role type
Werkstudent (Student Worker) Customer Support & Operations
Builds
Customer activation and onboarding for fiber optic network services
Domain
Telecommunications / Fiber Optic Infrastructure
Required skills
Customer support, CRM documentation, Microsoft Office, ServiceNow basics, field coordination, presentation creation
Preferred skills
Business Administration or related degree, driver's license, flexibility
Technologies
ServiceNow, Microsoft Office, PowerPoint, CRM systems
Responsibilities
Handle customer inquiries and support via phone and on-site, document successful activations in CRM, coordinate on-site schedules, support Door-to-Door teams with lists and prioritization, create presentations for internal meetings