Bestattungsfachkraft (gn)
Hybrid
Core
Central contact for bereaved families, coordinating the entire funeral process digitally and nationwide based on pre-plans.
Role type
Senior funeral case manager (digital coordination)
Builds
Digital funeral service workflows and family support
Domain
Funeral services / End-of-life care
Deliverable
client delivery
Required skills
Empathic communication, case coordination, CRM management, stakeholder management, digital affinity, structured prioritization
Preferred skills
Funeral industry experience, advanced German language skills (C2)
Responsibilities
Coordinate funeral partners, cemeteries, crematoriums, and authorities; manage case timelines and documentation; conduct sensitive family conversations; represent client interests with authorities and partners.