Technical Support & Application Specialist (w/m/d)
Core
Provide technical consulting and application support for industrial safety products, helping customers configure, parameterize, and solve complex technical issues involving PLCs, sensors, and automation systems.
Role type
Senior IC technical support & application specialist
Builds
Industrial safety solutions for machinery and plant builders
Domain
Industrial automation + safety engineering
Deliverable
production ML models
Required skills
PLC programming, sensor technology, industrial interfaces, technical troubleshooting, application analysis, customer consultation, knowledge management, English communication
Preferred skills
SPS programming, functional safety knowledge, AI process development
Technologies
SPS/PLC, Sensorik, CRM systems, AI support tools
Responsibilities
Provide technical consulting via phone, remote, and on-site visits; Support sales teams during customer meetings; Analyze customer applications to develop tailored solutions; Conduct product and application training; Perform fault analysis and resolve complex technical issues; Improve automated support processes and knowledge bases; Document solutions in CRM.
Seniority
Mid-level, hands-on IC