Stellvertretende Filialleitung (m/w/d) in Gelsenkirchen
Core
Deputy branch manager for a pawnshop, coordinating daily operations, managing cash and valuables, and supporting the team and customers.
Role type
Senior IC retail operations manager (pawnshop)
Builds
Pawnshop branch operations for individual customers
Domain
Retail + Financial services (pawn lending)
Required skills
Team coordination, cash handling, customer consultation, conflict resolution, inventory management, quality & safety compliance, onboarding new staff, process improvement
Preferred skills
Prior team leadership experience, vocational training in retail/gastronomy/jewelry/care, willingness to travel during onboarding
Technologies
None stated
Responsibilities
Coordinate daily branch operations, support the team in daily business, act as first point of contact for operational issues, handle complex customer requests and complaints, conduct pawn transactions independently, organize cash closing and inventory checks, support onboarding of new employees, implement improvement ideas, assume operational control during branch manager absence
Seniority
Senior, hands-on IC