Field Quality Manager (Europe)
Core
End-to-end management of field defect integrity, from market detection to resolution, ensuring product reliability below contractual limits.
Role type
Senior Field Quality Manager (Consumer Electronics)
Builds
Structured intake frameworks, diagnostic decision trees, and closed-loop resolution processes for field failures.
Domain
Consumer electronics (smartphones, audio, IoT) and supply chain quality
Required skills
Field quality operations, supplier due diligence, SLA governance, cross-functional project management, hardware/software defect analysis, data stream triage
Preferred skills
macOS, Google Workspace, Basecamp
Technologies
Customer Support systems, Community forums, B2B partner platforms, Self-RMA portals
Responsibilities
Monitor and validate field quality reports across multiple channels; Design and manage field issue intake frameworks; Author and maintain diagnostic troubleshooting protocols; Drive early-life post-launch surveillance programs; Enforce SLAs for defect resolution with internal teams and suppliers; Conduct operational quality due diligence for prospective suppliers.
Seniority
Senior, hands-on IC
