L3 Platform Operations & Support Engineer (MuleSoft Integration Platform)
Core
Deliver L3 platform operational support, manage capacity and performance, resolve escalated incidents, and drive automation for the MuleSoft Integration Platform.
Role type
Senior L3 Platform Operations Engineer (MuleSoft)
Builds
MuleSoft Integration Platform services
Domain
Enterprise Integration / Cloud Infrastructure
Required skills
MuleSoft platform management, Terraform, GitHub, OpenShift, Argo CI/CD, API security (OAuth, OpenID), AWS, Azure, ITIL
Preferred skills
MuleSoft Omni Gateway, XML/XSD/WSDL, Java, JSON, Postman, SOAPUI, Linux, Silva, Network fundamentals
Technologies
MuleSoft, Terraform, GitHub, OpenShift, Argo, AWS, Azure, Postman, SOAPUI, Silva
Responsibilities
Manage platform capacity, performance, and scalability; Handle L2 escalated tickets and perform Root Cause Analysis; Develop and maintain automation scripts; Support deployment and release activities; Create operational documentation and SOPs.
Seniority
Senior, hands-on IC
