Support Engineer
Core
Resolve complex technical issues for IT and security teams using an AI-powered security platform, acting as the primary point of contact for device management, identity, and compliance problems.
Role type
Senior Support Engineer (Security & IT Platform)
Builds
Customer trust and platform reliability for enterprise clients
Domain
Cybersecurity, Endpoint Security, Identity Management, Compliance
Deliverable
client delivery (via careerplan.io/jobs/286182a9-a071-40d1-a84c-930de2ecbf75-support-engineer-at-iru)
Required skills
macOS/iOS administration, Windows administration, MDM/UEM platforms, Identity providers (SSO, Entra ID, Okta), Endpoint security (EDR, vulnerability management), REST APIs, Terminal/PowerShell scripting, Root cause analysis, Technical documentation
Preferred skills
Apple certifications, Microsoft endpoint certifications, SOC 2/ISO 27001 knowledge, Help desk platform experience, Enterprise support experience
Technologies
macOS, iOS, iPadOS, Windows, Android, Microsoft Entra ID, Okta, SAML, SCEP, EDR, Freshdesk, Zendesk, Linear, Jira
Responsibilities
Resolve customer issues across chat, email, and video calls; Troubleshoot endpoint enrollment, configuration, and patching across multiple OS; Investigate identity and compliance automation issues; Collaborate with engineering teams to reproduce bugs and provide evidence; Document solutions for knowledge base and future reference; Manage ticket ownership from first contact to resolution.
Seniority
Mid-Senior, hands-on IC