Head of Operations Technology (m/f/d)
Core
Own the product and technology for Westwing's operational backbone (order management, warehouse management, customer care) across 20+ European markets, acting as an AI-native leader to build scalable, automated operations.
Role type
Senior IC Head of Operations Technology (Engineering & Product Leadership)
Builds
Scalable, automated operations platform integrating Fluent OMS, Reflex WMS, Zendesk, and in-house tools for e-commerce logistics and customer care.
Domain
E-commerce / Retail / Logistics Technology
Deliverable
production ML models
Required skills
Engineering leadership, Product ownership, AI-native expertise (LLM agents, workflow automation), SaaS architecture (Fluent Commerce, OMS, WMS), Event-driven systems, Stakeholder management, Strategic vendor management
Preferred skills
German language proficiency, Experience with distributed order management systems, Track record of system go-live and hypercare
Technologies
Fluent OMS, Reflex WMS, Zendesk, Fluent Commerce, LLMs, AI agents, APIs, Middleware, ERP
Responsibilities
Define end-to-end product and technology strategy for the operations platform, Lead and grow a cross-functional team of engineers and product managers, Act as technical authority for orchestration logic and integration standards, Ensure system reliability and performance during peak campaigns, Partner with senior stakeholders to translate strategy into roadmap with KPIs, Manage SaaS vendors and integration partners, Drive AI adoption in operational workflows and engineering practices
