Resident Services Ambassador
Core
Property Manager responsible for the end-to-end resident journey, from inspections and move-ins to day-to-day support and move-outs, fostering a connected community.
Role type
Property Manager (Resident Services)
Builds
Resident community engagement and retention
Domain
Residential Real Estate / Hospitality
Deliverable
product features
Required skills
customer experience management, complaint resolution, stakeholder engagement, data management, site inspection, event promotion
Preferred skills
Salesforce or StarRez proficiency, asset management experience, hospitality background
Responsibilities
Guide residents through inspections, move-ins, orientations, and move-outs; manage end-to-end move-in and move-out experiences including condition reports; support leasing activities and resident retention strategies; implement and promote the Resident Community Program and on-site events; conduct regular property and site inspections; respond to resident requests, complaints, and feedback; maintain accurate data across systems; support on-site team administration and office operations.
Seniority
Mid-level, hands-on IC