After sales service specialist
Core
Provide technical support to the authorized after-sales network (service centers, distributors, importers) for product diagnostics, spare parts, and warranty management.
Role type
After-sales service specialist (technical support)
Builds
Technical documentation, training materials, and support for product improvement.
Domain
Industrial machinery (coffee/vending machines)
Deliverable
client delivery
Required skills
technical troubleshooting, electrical/mechanical schematics reading, warranty management, technical training delivery, market feedback analysis
Preferred skills
CRM/ticketing systems, second EU language, engineering degree
Technologies
CRM systems, ticketing systems