Werkstudent (m/w/d) Chat und Community Management
Core
Managing digital dialogues for B2C brands through live chat, messaging, and social media community moderation.
Role type
Student community and chat manager
Builds
Sales and service chats on websites/apps; moderated content on social media channels
Domain
Consumer retail / Social media customer engagement
Deliverable
product features
Required skills
Social media management, live chat moderation, customer service, written communication, social media trend awareness
Preferred skills
Prior experience in social media or customer service
Technologies
Facebook, Instagram, TikTok, forums
Responsibilities
Conduct sales and service chats on websites and apps; moderate social media posts and comments; answer customer inquiries via private messages and public comments
Seniority
Student (part-time)