Operations Manager
Core
Ensures internal systems, processes, and workflows run efficiently to support campaign delivery and operational excellence for a media and marketing agency.
Role type
Operations Manager
Builds
Internal operational infrastructure, processes, and workflows for media, creative, SEO, social, and CRM teams
Domain
Marketing Agency Operations
Required skills
process thinking, project management, operational platform management, financial literacy, risk management, capacity planning, quality assurance, automation, vendor management
Preferred skills
background in marketing agencies, consulting, SaaS, or client-side marketing operations
Technologies
HubSpot, Asana, Google Chat, reporting dashboards
Responsibilities
Build and maintain processes and workflows for campaign delivery; Develop quality assurance standards and operational checklists; Manage and optimize agency tools; Lead continuous improvement initiatives to enhance productivity; Oversee team capacity planning and resourcing models; Assist in managing vendor relationships and contracts; Implement operational risk controls; Provide monthly operational performance reports to the CEO; Oversee new client onboarding processes
Seniority
Mid-Senior, hands-on IC
