Certification Body Relations & Operations Manager
Core
Lead certification body (CB) onboarding, offboarding, contract administration, and ongoing account management to support ISCC's sustainability and carbon certification system.
Role type
Senior IC operations and account management manager
Builds
Operational support and account management services for certification bodies
Domain
Sustainability certification and carbon management
Deliverable
dashboards & analysis
Required skills
contract negotiation, account management, stakeholder communication, operational support, data analysis, process improvement, documentation management
Preferred skills
knowledge of ISCC requirements or comparable certification schemes
Technologies
dashboards, data analysis tools
Responsibilities
Manage CB contracts including negotiations and amendments; Coordinate CB onboarding and offboarding processes; Handle CB enquiries and operational support requests; Maintain accurate CB records and documentation; Develop and improve SOPs and administrative processes; Consolidate CB feedback and coordinate internal action plans.