Quality & Claims Operator (m/f/d)
Core
Establish and maintain quality standards, investigate transport damages and claims, and coordinate with partners to resolve logistics issues.
Role type
Quality & Claims Operator (Specialist or Junior Specialist)
Builds
Quality processes, corrective actions, and logistics performance improvements (via careerplan.io/jobs/2830642-quality-claims-operator-mfd-at-glovis-europe)
Domain
Automotive logistics / Finished Vehicle Logistics
Deliverable
dashboards & analysis
Required skills
Incident investigation, root cause analysis, audit execution, KPI monitoring, contract review, process improvement, stakeholder coordination
Preferred skills
Automotive industry experience, analytical problem-solving, independent working style
Technologies
None stated
Responsibilities
Manage and investigate damages and claims related to transport and vehicle movements; Conduct audits of trucks, drivers, compounds and logistics service providers; Monitor quality and logistics KPIs and follow up on corrective actions; Prepare and maintain quality documentation, reports, statistics and KPI analyses
Seniority
Specialist or Junior Specialist