Client Services Team Leader - ARH Canberra
Core
Lead and supervise a Client Service Representative team in a 24/7 veterinary hospital, ensuring outstanding customer service for clients and their pets.
Role type
Senior IC client services team leader (veterinary)
Builds
Client service operations and team performance in a veterinary hospital
Domain
Veterinary healthcare
Deliverable
client delivery
Required skills
team leadership, conflict resolution, scheduling, invoicing and payment processing, insurance claims management, data entry, liaison with referring vets, training and mentoring
Preferred skills
experience in healthcare or veterinary settings, passion for animals
Responsibilities
Handle high volume of inbound calls and email enquiries; manage client inquiries and concerns; welcome clients and pets; book and manage appointments; process payments and insurance claims; coordinate with hospital departments; oversee rostering and timecards; provide training and leadership to direct reports; monitor client service metrics and drive process improvements.