Operations Trainee (m/w/d)
Core
12-month trainee program to learn operational management of PAYUCA garages, supporting customers, coordinating garage maintenance, and automating recurring tasks.
Role type
Trainee (Operations)
Builds
Operational processes for garage management and customer support
Domain
Automotive services / Garage operations
Required skills
Customer service coordination, technical problem tracking, billing support, process analysis, automation development, structured work, clear communication
Preferred skills
Digitalization interest, AI interest, technical solutions interest, first experience in customer service or operations
Technologies
Email, phone, billing systems, process automation tools
Responsibilities
Handle customer inquiries via email and phone, coordinate with team and external support partner, track technical issues and maintenance in garages, update location and customer data, support billing for long-term parking, prepare operational KPIs, analyze recurring requests and workflow bottlenecks, develop better processes and automation for daily operations
Seniority
Trainee (Junior level)