Players Club Representative Part Time - MGM Springfield
Core
Face of the loyalty program, assisting players with requests, explaining benefits, and redeeming points for comps.
Role type
Guest service representative (loyalty program)
Builds
Express comps and exclusive guest experiences
Domain
Hospitality / Gaming
Deliverable
client delivery
Required skills
Guest service, loyalty program knowledge, database system usage, conflict resolution, confidentiality
Preferred skills
Outgoing personality, energetic, team player
Responsibilities
Assist players with all requests, explain the loyalty program, evaluate member status, input player information into the database, resolve guest complaints, protect confidentiality of company files
Seniority
Entry-level, part-time