Operative Teamleitung Serviceannahme & Neurad-Übergabe (m/w/d)
Core
Leading and organizing the team for service intake and new bike handover, while actively participating in daily operations to ensure smooth workflows and high service quality.
Role type
Team Lead, Service Operations
Builds
Service and workshop operations for a bicycle company
Domain
Retail / Bicycle Industry
Deliverable
product features
Required skills
Team leadership, customer service, task coordination, conflict resolution, technical adaptability, organizational skills
Preferred skills
Bicycle mechanics knowledge, German language proficiency, computer literacy (via careerplan.io/jobs/2806199-operative-teamleitung-serviceannahme-neurad-ubergabe-mwd-at-fxxl-walcher-gmbh)
Responsibilities
Lead and organize the service intake and new bike handover team, actively participate in service and bike handover tasks, coordinate daily team tasks, handle customer inquiries and complex claims, onboard and develop team members
Seniority
Mid-level, hands-on IC with leadership responsibilities