Banquet Supervisor - MGM Springfield
Core
Oversee operations of catering and entertainment events, ensuring exceptional service and a memorable guest experience.
Role type
Banquet Supervisor
Builds
Catering and entertainment events for guests
Domain
Hospitality / Event Management
Required skills
Event logistics management, Staff supervision and compliance, Guest interaction and complaint resolution, Inventory and resource management, Report generation, Room setup inspection
Preferred skills
Leadership and mentoring, Multi-tasking in fast-paced environments
Technologies
None stated
Responsibilities
Receive function sheets to assess events and workload, Meet with function group leaders to discuss event details, Ensure delivery of exceptional service to clients, Order materials and account for food, beverage, labor, and equipment, Complete reports and maintain accurate records, Address and resolve employee and guest complaints, Inform staff of management policies and ensure compliance, Inspect event rooms prior to staff arrival
Seniority
Mid-level, hands-on supervisor