Parts Interpreter
Core
Provide technical parts support and expert advice for heavy vehicle components (engines, transmissions, chassis) to dealers and branch networks.
Role type
Parts Interpreter / Parts Advisor
Builds
Parts identification, order resolution, and inventory recommendations for heavy vehicle distribution
Domain
Heavy vehicles, diesel engines, power systems
Deliverable
client delivery
Required skills
Heavy vehicle technical knowledge, parts identification, problem-solving, ERP/CRM system usage, customer service
Preferred skills
Experience with electronic parts catalogues, knowledge of aftermarket support, inventory management
Responsibilities
Provide technical parts support for engine, transmission, and chassis enquiries; Resolve complex parts identification issues with OEM partners; Assist with vendor availability and new part number creation; Liaise with warehouse teams on order amendments; Train customers on parts catalogues; Recommend stocking improvements; Source obsolete components
Seniority
Mid-level, hands-on IC
