(Sr.) Product Manager Customer Processes (m/w/d)
Core
Design and optimize end-to-end customer processes for a brokerage platform, covering the full lifecycle from account opening to relationship management and closure.
Role type
Senior Product Manager (Customer Processes)
Builds
Digital self-service features, automated back-office workflows, and customer lifecycle management tools.
Domain
Financial Services / Brokerage / Regulated Finance
Deliverable
product features
Required skills
Process management, Requirements translation, End-to-end process design, Regulatory compliance knowledge, Stakeholder management, Technical understanding, AI tool usage
Preferred skills
Account opening and digital onboarding, Regulatory customer requirements, Digital self-service automation, Contract transfer processes
Technologies
AI tools, Digital Self-Services
Responsibilities
Translate regulatory and business requirements into technical specifications for systems and implementation teams.
Seniority
Senior, hands-on IC
