Support Engineer

• Responsible for Equipment* data related activities and related global support for C4C

• its a digital twin of a physical product which carries the entire Product life cycle and can be tracked in C4C.an Equipment is also called as Registered Products in C4C.

• Support necessary tasks related to data management of KSB and Non-KSB Equipments (i.e. Products)

• Support tasks related to preparation of site database and related web portal tasks

• Interact with key users within KSB group globally, to ensure completeness and correctness of given task in time and support activities

• Support global rollouts for implementations of various projects

• Detailed Documentation of each activity and update the SharePoint and portal for communications to the users.

• User trainings

• Regular testing activities for Quality tenant and cross collaboration with C4C functional team and IT developers.

• Support data migrations as a part of any new C4C or SAP implementations which will have effect on the existing product data in C4C.

Functional / Technical Competencies

• Preferred- Good knowledge of KSB global products and main part types.

• Required- Exposure to SAP SD module, MM module & C4C (CRM tool- Cloud for customer)

• Expertise in MS – Excel/ Macros

• Bare minimum exposure to After Market business process

• Data Analysis, tools and procedures

Behavioral Competencies

• Collaboration & Teamwork

• Customer oriented (Internal Sales and Service personnel)

• Highly effective English Communication and time management skills

• Customer centric and target-oriented approach (Business oriented thinking that can be implemented into systems)

Qualification and experience

• Graduate in Mechanical Engineering (preferred) or core engineering stream.

• Or Bachelors in Computers with business domain knowledge

• 5-6 years of Experience (with exposure to Data related tasks)

• Pump or allied industry