Careers in Business Operations Division (Customer Care & Flight Advisory)
Core
Handle client communications, manage flight requests, generate quotations, and coordinate aircraft/crew availability for private jet charters.
Role type
Customer Care and Flight Advisory Specialist
Builds
Private jet charter bookings and client flight experiences
Domain
Private Aviation / Luxury Travel
Required skills
Client communication, CRM system usage, quotation generation, flight status monitoring, availability checking, data logging, problem-solving under pressure, multitasking
Preferred skills
Aviation or hospitality industry experience, fluency in German/Spanish/French/Italian, ambition to transition to sales
Technologies
CRM systems, digital communication platforms
Responsibilities
Provide personalized service and manage client communications before, during, and after flights; Respond to charter requests and generate tailored quotations; Liaise with Ground Ops to confirm aircraft and crew feasibility; Log all interactions and updates in the CRM system; Collaborate with Sales and Customer Care to optimize conversion performance
Seniority
Entry-level / Junior