Duty Captain
Core
Manage all facility operations, safety, and customer experience during rostered shifts at aquatic facilities.
Role type
Shift operations manager (aquatic facility)
Builds
Aquatic facilities (pools, gyms, theatres)
Domain
Leisure & Recreation / Aquatic Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Facility operations management, Health and safety compliance, Customer service, Staff supervision, Incident investigation, Risk assessment, Maintenance coordination
Preferred skills
Pool operation, Customer service experience
Technologies
N/A
Responsibilities
Conduct facility walkthroughs to monitor cleanliness, presentation, and safety; Troubleshoot plant and equipment and coordinate maintenance; Act as Chief Warden and oversee emergency evacuations; Resolve customer complaints and disputes on the spot; Supervise and coach staff to ensure service delivery and program setup; Manage shift checklists, rosters, and handovers.
Seniority
Mid-level, hands-on shift leader