Head of Dispute Resolution & Remedy (m-f-d)
Core
Provides leadership and strategic oversight of FSC's Dispute Resolution Programmes, including the Policy for Association, Complaints and Appeals procedures, and Remedy Framework.
Role type
Senior leadership (Head of) for dispute resolution and governance
Builds
Dispute resolution programmes, governance frameworks, and stakeholder engagement strategies
Domain
Environmental governance / Forestry certification / International policy
Deliverable
client delivery
Required skills
Strategic leadership, complex case management, stakeholder engagement, governance process design, team leadership, fundraising, communication, problem-solving, data analysis
Preferred skills
Board committee experience, Spanish or French proficiency, AI/database technology experience, multicultural team management
Technologies
Microsoft Office, databases, artificial intelligence
Responsibilities
Lead and manage FSC's Dispute Resolution Programmes across international operations; Oversee the implementation and continuous development of the Policy for Association (PfA), Complaints and Appeals Procedures, Remedy Framework, Disclosure Procedure, and Processing PfA Complaints Procedure; Develop and execute strategic frameworks, including stakeholder engagement strategies and legal services arrangements for dispute resolution; Build and strengthen communities of learning and partnerships with key organizations and industry initiatives; Guide governance processes and support dispute-related decision-making in alignment with FSC's mission and integrity objectives; Represent FSC's dispute resolution programmes in global forums, policy dialogues, and stakeholder engagements; Drive remedy uptake through outreach activities, partner collaboration, and engagement with certificate holders; Collaborate on fundraising initiatives and resource mobilization to support dispute resolution programmes and activities; Lead, develop, and mentor a high-performing team while fostering continuous improvement, ethical conduct, and operational excellence.
Seniority
Senior, hands-on IC with strategic oversight