Technischer Betriebsleiter (m/w/d)
Core
Leading the technical operations of a Mercedes-Benz/Daimler Truck dealership center, managing processes from customer intake to invoice handover, and driving process efficiency.
Role type
Senior Operations Manager (Automotive AfterSales)
Builds
AfterSales service processes and customer satisfaction
Domain
Automotive retail / AfterSales
Required skills
Technical or business management expertise, leadership of service teams, process optimization, market development, analytical thinking, negotiation skills (via careerplan.io/jobs/2745799-technischer-betriebsleiter-mwd-at-herbrand-niederrhein-gmbh-co-kg)
Preferred skills
Prior experience with Mercedes-Benz, automotive vocational training or degree
Responsibilities
Lead technical operations of the dealership center, oversee processes from intake to invoice handover, ensure high customer satisfaction, manage and develop service staff, expand the customer base through market activities, improve process efficiency
Seniority
Senior, hands-on IC