Senior IT Consultant (m/w/d) – Kundenbetreuung
Core
Senior IT Consultant bridging customer advisory and software development for a building services ERP solution.
Role type
Senior IT Consultant (Customer Care)
Builds
KleanApp software solution for building service providers
Domain
Enterprise Resource Planning (ERP) / Building Services
Deliverable
client delivery
Required skills
Customer advisory, translating customer requirements into technical specifications, key account management, onboarding, product presentations, webinar moderation, training, testing new modules, documentation
Preferred skills
IT support experience, business process understanding
Technologies
KleanApp
Responsibilities
Translate customer wishes into technical specifications for software development, advise customers on business process support via KleanApp, manage key accounts, organize new customer onboarding, conduct product presentations and webinars, test new program modules and extensions, document customer requirements and testings
Seniority
Senior, hands-on IC