Senior Software Engineer
Core
Design and build production-grade backend architecture and AI systems that automate IT workflows and support tasks.
Role type
Senior Software Engineer (Backend & AI)
Builds
Scalable backend platform and LLM-powered agentic workflows
Domain
IT Service Management (ITSM) / Enterprise Software / Generative AI
Deliverable
production ML models
Required skills
Node.js, TypeScript, Express.js, PostgreSQL, AWS, LLM APIs, System Architecture, Data-heavy application development
Preferred skills
Python, MDM systems, RAG patterns, Tool calling, Zendesk/Intercom integration
Technologies
Node.js, TypeScript, Express.js, PostgreSQL, AWS, LLM APIs, Python, RAG, Zendesk, Intercom
Responsibilities
Design and maintain backend architecture for scalability and reliability; Own features end-to-end from planning to deployment; Design and build LLM-powered features and agentic workflows; Optimize performance of data-heavy systems; Collaborate with frontend and DevOps teams; Ensure safe rollout and monitoring of AI features.
