Network Operator
Core
Supports and maintains the Firm's production infrastructure (WAN, LAN, administration, analysis, installation, configuration, maintenance, and documentation) to ensure maximum availability and performance of all services.
Role type
Senior Network Operations Center (NOC) Operator
Builds
Production IT infrastructure (WAN, LAN, VMware Clusters, Windows Services, Cisco Switching/Routing)
Domain
Legal services firm IT infrastructure
Required skills
Windows Services in Virtualized Environment, TCP/IP networking, VMware Clusters administration, network monitoring, Cisco Switching and Routing, DNS, switching, routing, firewalls
Preferred skills
Root Cause Analysis (RCA), incident response, third-party vendor coordination, ticketing system management
Technologies
VMware, Cisco, Windows, Exchange, SharePoint, DNS, DHCP, Active Directory
Responsibilities
Leads and participates in proactive service management and incident response; Monitors health, performance, and availability of computer systems; Troubleshoots malfunctioning hardware, software, and environmental alerts; Performs Root Cause Analysis (RCA) and escalates for remediation; Coordinates with third-party vendors and internal teams; Responds to incidents and documents defects/resolutions; Escalates service-impacting technical issues to management; Maintains communication channels with stakeholders.
Seniority
Senior, hands-on IC