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Strategic Projects Lead Generative Ai

Customer Support Manager : Remote/Full-Time💼 Full-time🗓 2026-07-25

Core

Leading cross-functional initiatives to drive new revenue for Scale's Generative AI business unit by managing data labeling operations and enhancing products for strategic customers.

Role type

Senior IC strategic projects lead (generative AI)

Builds

Data labeling operations and product enhancements for strategic customers

Domain

Generative AI / Data Operations

Deliverable

production ML models

Required skills

SQL, Python, data analytics, cross-functional project leadership, product development, operational process design

Preferred skills

entrepreneurial mindset, problem solving, consulting experience, building from scratch

Technologies

SQL, Python

Responsibilities

Lead cross-functional projects with Engineering, Ops, and Go-to-Market teams; Partner with product and engineering to fulfill strategic customer needs; Own execution of data labeling operations; Provide progress updates to executive team

Seniority

Senior, hands-on IC

Rewrite
## About the role Scale's Generative AI business unit is currently seeing historic levels of growth. As a Strategic Projects Lead (SPL), you will leading initiatives that will drive $XXM+ in new revenue for the business. This is a demanding role, and as an SPL, you should be prepared to wear many hats such as Operator, Product Manager and customer-facing Engagement Manager. The ideal SPL should have a strong entrepreneurial mindset, be comfortable getting into the weeds, and be excited about intense, impactful work that leads to an accelerated career progression. ## Responsibilities - Lead cross-functional projects with diverse stakeholders (Engineering + Ops + Go-to-Market) - Partner with product and engineering teams to enhance products to fulfill needs of strategic customers and initiatives - Own the execution of our data labeling operations for strategic projects - Give regular progress updates to Scale's executive team - Work on some of the most impactful problems at the company ## Requirements - Strong technical background (a degree in computer science is ideal, and at minimum the role requires the ability to do data analytics using SQL or Python). - 2+ years of experience leading a team, developing product or operational processes, or as a SWE. - Strong problem solving capabilities (experience working on operational challenges or as a consultant is a plus). - Entrepreneurial experience and mindset - you are excited about building things from scratch
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