Senior Technical Support Specialist
Core
Provide technical support and troubleshooting for Autodesk BIM360, Autodesk Construction Cloud, Revit, and Navisworks applications to APAC customers via calls, cases, and chat.
Role type
Senior Technical Support Specialist (BIM/Construction Cloud)
Builds
Customer adoption of design tools and resolution of product issues
Domain
Construction technology, BIM, SaaS applications
Deliverable
client delivery
Required skills
Revit, Navisworks, Autodesk Construction Cloud/BIM360, CRM, cloud/SaaS support, problem ownership, prioritization, stakeholder management
Preferred skills
Construction and BIM industry workflows, product beta testing, knowledge base development (KCS), product management influence
Technologies
Revit, Navisworks, Autodesk Construction Cloud, BIM360, CRM
Responsibilities
Respond to support requests via multiple channels; prioritize and resolve escalated technical issues; maintain internal knowledge base quality; participate in product beta programs; drive communication with partner teams; measure performance against service levels
Seniority
Senior, hands-on IC with leadership responsibilities