Senior Technical Support Specialist - BIM/ACC AMER - PST
Core
Resolve customer issues and provide technical support for Building Information Modeling (BIM) and Autodesk Construction Cloud (ACC) solutions across multiple channels.
Role type
Senior Technical Support Specialist (BIM/ACC)
Builds
Customer support resolution and knowledge base resources for BIM and ACC platforms
Domain
Construction technology / Building Information Modeling
Deliverable
client delivery
Required skills
BIM workflows, Autodesk Revit, Autodesk Navisworks, BIM 360, ACC workflows, root cause analysis, SLA management, technical documentation
Preferred skills
Enterprise customer support, webinar delivery, ACC administration, global team collaboration
Technologies
Autodesk Revit, Autodesk Navisworks, BIM 360, Autodesk Construction Cloud
Responsibilities
Resolve customer issues via chat, phone, web, and forums; research and document product issues in knowledge base; manage escalation and SLA compliance; perform root cause analysis and trend identification; assist team members with complex cases; participate in knowledge-sharing initiatives
Seniority
Senior, hands-on IC