Client Onboarding Director
Core
Lead end-to-end implementation delivery and onboarding governance for Paytm's enterprise AI Inference and Agentic AI products, ensuring smooth transition from sales closure to go-live and early adoption.
Role type
Senior Manager, Client Onboarding & Delivery
Builds
Enterprise AI agent deployments and automation solutions for large clients
Domain
Fintech, Enterprise AI, Agentic AI, SaaS
Deliverable
production ML models | product features
Required skills
Program management, stakeholder management, delivery planning, risk management, integration governance, team leadership, process improvement, technical understanding of APIs and enterprise architecture
Preferred skills
Experience with AI agents and LLMs, experience building delivery playbooks and SOPs, MBA
Technologies
APIs, CRM systems, cloud platforms, data integrations, project management tools
Responsibilities
Own end-to-end delivery governance for enterprise AI agent deployments; Lead implementation planning across scope, timelines, and dependencies; Manage senior client stakeholders and conduct steering committee reviews; Identify delivery risks and build mitigation plans; Build standard onboarding playbooks and delivery metrics; Lead and mentor Client Onboarding Managers
Seniority
Senior, hands-on IC with team leadership
